Fair Practices Code

1. Introduction and Objective

Jacaranda Capital Limited (“the Company”) is a non-banking financial company registered with the Reserve Bank of India (“RBI”). This Fair Practices Code (“Code”) is framed pursuant to the Reserve Bank of India (Non-Banking Financial Companies — Responsible Business Conduct) Directions, 2025 (effective 28 November 2025), read with other applicable RBI directions, as amended from time to time.

The objective of this Code is to ensure fair, transparent and non-discriminatory dealing with all customers; to make customers fully aware of the terms of every financial product before they commit to it; and to establish standards of conduct binding on all employees, agents and representatives of the Company.

2. Applications for Loans and their Processing

• All communications to the borrower shall be in English, Hindi or a vernacular language understood by the borrower.
• Loan application forms shall include all information which affects the interest of the borrower, so that a meaningful comparison with the terms offered by other lenders can be made, and shall indicate the documents required to be submitted.
• The Company shall give an acknowledgement for receipt of every completed loan application, indicating the time frame within which the application will be disposed of.

3. Loan Appraisal and Terms & Conditions

• Every loan shall be sanctioned only after a proper assessment of the applicant's creditworthiness and ability to repay, in line with the Company's credit policy.
• The Company shall convey in writing, by means of a sanction letter, the amount sanctioned, the annualised rate of interest, the method of application of interest, the EMI structure, all fees and charges, and penal charges (if any, printed in bold), and shall keep the borrower's acceptance of these terms on record.
• A Key Facts Statement (KFS) shall be provided to the borrower, where applicable, before execution of the loan agreement.
• A copy of the loan agreement, along with all enclosures quoted therein, shall be furnished to every borrower at sanction / disbursement.

4. Disbursement of Loans and Changes in Terms

• Disbursement shall be made in accordance with the sanction terms. Any change in interest rates or charges shall be effected only prospectively, and notice of such change shall be given to the borrower in a language understood by the borrower.
• Any decision to recall or accelerate payment shall be in consonance with the loan agreement.
• All securities shall be released on repayment of all dues, subject to any legitimate right of lien or set-off for any other claim, of which the borrower shall be given due notice with full particulars.

5. Interest and Charges

The Board has adopted a separate Interest Rate Policy laying down internal principles for determining interest rates, processing fees and other charges, including an interest-rate model and the approach for gradation of risk. Rates of interest shall be annualised rates, communicated explicitly in the sanction letter and published on the Company's website. Excessive interest shall not be charged.

6. Recovery Practices

• The Company shall not resort to undue harassment in loan recovery: there shall be no persistent calling at odd hours, no use of muscle power and no humiliation of the borrower or the borrower's family.
• Recovery personnel shall be adequately trained to deal with customers appropriately, and shall identify themselves and carry authorisation when contacting borrowers.
• The Company shall ensure that its staff and any outsourced agents comply with this Code, and shall remain responsible for the conduct of its agents.

7. General Provisions

• The Company shall refrain from interference in the affairs of the borrower except for the purposes provided in the terms of the loan agreement, unless new information not earlier disclosed comes to its notice.
• There shall be no discrimination on grounds of sex, caste or religion in lending. This does not preclude participation in credit schemes framed for weaker sections of society.
• In case of receipt of a request for transfer of a borrowal account, the consent or objection, if any, shall be conveyed within 21 days from receipt of the request.
• Customer information shall be treated as confidential and shall not be shared except as permitted by law or with the customer's consent.

8. Grievance Redressal

The Board has laid down a Grievance Redressal Policy. Grievances may be addressed to the Grievance Redressal Officer: Nodal Officer, Jacaranda Capital Limited, 55, Patparganj Industrial Area, New Delhi – 110092; Email: nodalofficer@jacarandacapital.in; Phone: +91-11-44750631. If the complaint is not resolved within one month, the customer may appeal to the RBI through the Complaint Management System (cms.rbi.org.in) under the Reserve Bank — Integrated Ombudsman Scheme, 2021, as applicable.

The name and contact details of the Grievance Redressal Officer, and the manner of escalation, shall be prominently displayed at the Company's premises and on its website.

Review of this Policy

This Policy shall be reviewed by the Board of Directors at least once a year, and earlier whenever changes in applicable law or Reserve Bank of India directions so require. Any amendment shall take effect upon approval by the Board.